free delivery with buy-trees-online.co.uk
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free mainland uk delivery on all orders

How long will It take?

Please allow 10 working days for delivery - we will aim to send out within 5 working days. We aim to send orders for Gift Trees received before 12 noon on the same day if possible. As a guide, orders for 8 plants or more will be sent by courier; 8 plants or less will be sent by Royal Mail.

How will I know it is being delivered?

If sending by Royal Mail we will notify you by email that your order has been despatched. There is no tracking service with Royal Mail.

If sending by Courier we will email a carrier tracking reference to you following despatch of your order. This will enable you see the progress of your order on-line. In order to ensure speedy delivery, we will ask couriers to leave the package in a safe place if there is no-one there to receive the order. Please advise us if you do NOT wish packages to be left.

Unfortunately, we are unable to offer a timed-delivery service nor can couriers call ahead to advise of imminent delivery. Delivery is on a next-day, 8am to 6pm basis. The risk in the goods shall pass to the customer upon delivery.

We can not be held responsible for any consequent loss following delays in delivery which are out with our immediate control, nor for any delays in despatch arising from problems with the processing of credit or debit payments via our payment provider.

Please ensure that a full and correct postcode is given for the delivery address. We can not accept responsibility for any loss of plant quality due to delays in delivery arising from incorrect address details. Please allow adequate time for your plants to arrive - allow for public holidays that may affect timings.

What if I am not in?

Royal Mail may leave packages at their discretion; couriers will be asked to leave packages in a secure place. If Royal Mail or couriers can not make a secure delivery they will leave a card with instructions on what to do to get your package. If you are unlikely to be at home to accept delivery and you do not wish the parcel to be left, please consider having your order delivered to another address, for example a work address. We are not able to delivery to PO Boxes.

What will my trees look like?

We want to be kind to our environment and so we minimise the use of chemicals on our nursery, which means that sometimes natural pests can affect the appearance of our plants. Rest assured that any variation reflects natural processes and will not affect tree establishment. Once the tree goes dormant, any unsightly variation will be lost and the next season's growth will be as normal. The height of the tree which you recieve will depend upon what is optimal for that species, but is generally 20-40cm above the root plug. Hedging species tend to be slightly larger and some shrubs can start smaller. This will ensure that the plants can put maximal energy into root growth so that the plant looks its best in year 2.

I have my trees. Now what do I do?

If you are not going to plant the trees immediately, then there is no need to heel them in. Simply remove all packaging (except the black clingfilm around the roots) and stand upright, ensuring that the trees get some daylight and are adequately watered. Under these conditions, the plants will be prefectly happy for a few weeks before you need to plant them.

I do not have my trees! Can you help?

If you have not received your plants within 10 working days of placing your order please contact us giving us details of your order.

If you are less than satisfied with the condition of your plants, please let us know within 7 days of receipt and we will replace the plants at no extra cost if they are not in good condition. If the same species is no longer available we reserve the right to provide a substitute species.

I want delivery outside mainland UK. Can I get free delivery?

We will have to add a surcharge for deliveries outside mainland UK. Our website will not allow you to place an order for these deliveries, so please contact us to place your order. We cannot send plants outside the EU for phytosanitary reasons.